We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you'll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encouraged to ask tough questions, and challenged to take risks that result in work we’re all proud of.
We give you the baton—you run the Relay.
Our values are more than just lip service; they embody our commitment to our work, to the small businesses we serve, and to each other.
Take big swings, all while getting the coaching and feedback you need so you end up with more home runs than foul balls.
To create never-before-seen solutions for seen-all-too-often problems, we’ve gotta take big risks. Whether they pay off or not, we’re grateful for whatever learning they provide.
When we start with the broader context, we’re able to expand our understanding, go deeper in the work, and accelerate our impact.
Call us do-gooders, but we like to leave things better than how we found them. We’re a team of solution-seekers who gravitate towards solving problems (and celebrating solutions) together.
Start-ups are full of ups and downs. As long as we’re approaching each twist and turn with compassion and curiosity, we can make every day a little more joyful for our team and our customers.
We’re building a company dedicated to customer empathy and success; we put them at the center of everything we do and obsess about long-term customer delight.
When we’re comfortable sharing our voices, not only do we create a better product and a stronger team; we inspire others to do the same, resulting in building a world-class company together.
Relay is a feedback-driven environment, encouraging you to learn and make mistakes along the way. I’m happy to show up to work every day in an environment that believes in transparency, authenticity, and growth.
Deanna Zubrickas
Senior Account Manager
Meet Kevin; Relay OG and customer experience luminary.
Joining as Customer Experience Specialist in 2022, Kevin quickly rose in the Relay ranks to our first-ever Customer Experience Team Lead. Kevin not only exemplifies the care, empathy, and curiosity that we’re known for; his hair is also regularly mistaken for Blue Jays’ short stop Bo Bichette’s glorious flow.
Even when we love what we do, we love our people more. We’re proud to offer a robust benefits package that’s crafted to support your overall growth and well-being.
Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases, with multiple new team members joining just last year.
We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.
We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
Enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
We value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.
Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
92%
Recommend to a Friend
98%
Approve of CEO
92%
Positive Business Outlook
Numbers as of January 10, 2024
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